What to expect when using a AAA Approved Auto Repair Facility:
•
Free maintenance inspection -
When having paid-repair work, a member may request that his or her vehicle be
inspected for items that most frequently contribute to roadside breakdowns. A
written recommendation of any needed maintenance or repairs will be provided
at no charge to the member.
•
Written estimate - A member,
upon request, will be provided a written estimate of the cost of work to be
performed. The cost of work may not exceed the written estimate by more than
10 percent unless authorized by the member in advance. (Local and state
regulations will take precedence regarding notification of repair costs.)
•
Warranty - Unless otherwise
specified in writing prior to the start of work, all repairs (both parts and
labor) are guaranteed for a minimum of 12 months or 12,000 miles, whichever
comes first.
•
Returned parts - When
delivering a vehicle for service, a member may request that all replaced parts
be returned to him or her as evidence of work performed. Parts that must be
returned to the manufacturer under a warranty or exchange program are
excluded, but must, on request, be available for inspection when the vehicle is
picked up.
•
Dispute Resolution - AAA will
investigate any dispute between a member and an approved facility. AAA's
decision is binding on the facility, but a member may also seek recourse
through other avenues.
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