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What to expect when using a AAA Approved Auto Repair Facility:


Free maintenance inspection - When having paid-repair work, a member may request that his or her vehicle be inspected for items that most fre­quently contribute to roadside breakdowns. A writ­ten recommendation of any needed maintenance or repairs will be provided at no charge to the member.

Written estimate - A member, upon request, will be provided a written estimate of the cost of work to be performed. The cost of work may not ex­ceed the written estimate by more than 10 percent unless authorized by the member in advance. (Local and state regulations will take precedence regarding notification of repair costs.)

Warranty - Unless otherwise specified in writing prior to the start of work, all repairs (both parts and labor) are guaranteed for a minimum of 12 months or 12,000 miles, whichever comes first.

Returned parts - When delivering a vehicle for service, a member may request that all replaced parts be returned to him or her as evidence of work performed. Parts that must be returned to the man­ufacturer under a warranty or exchange program are excluded, but must, on request, be available for inspection when the vehicle is picked up.


Dispute Resolution - AAA will investigate any dispute between a member and an approved facility. AAA's decision is binding on the facility, but a member may also seek recourse through other avenues.

 

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